Easy Business Services Investigative Report
|Business Name||Easy Business Services|
|Business Owners||Robert Mullaney|
|Address||825 NE 6th Avenue|
|City/State||Cape Coral, FL|
http://www.ebspromo.comSince this company rips people off it is NOT advisible that you purchase any products or services from these websites.
|Type of business||Online Memberships & Services|
|Contact information has been obtained via a WHOIS query.1|
Street View of Easy Business Services
On January 8, 2004, I came across a website which sold membership access to predesigned web templates. The website claimed that you get access to “…over 4,000 templates.” As evidence of the claim, I took a snapshot of the website, which you can view by clicking here.
At first I thought it was a great deal. Only $9.95 and access to all of those templates. I rarely use the whole template. I usually just use them to brainstorm my own design ideas. I paid for the service via PayPal. In about five minutes or so I was able to login to the website. I logged in and noticed that the downloads were individual “sets” zipped up.
I started to download the templates. I got through the first page of the templates and then started to unzip them on to my computer. I noticed a problem. Almost all of the templates from the “Templates with CSS – PSD Source Included!” were the same exact templates as the ones from the “Personal Template – PSD Source Included!” Furthermore, the “Business Templates” files contained the same exact templates as some of the “Personal Template” files as well as the “Clean Style Template.” In addition, some of the zipped archives of the “Corporate Style Templates” were in the “Business Templates” as well as the “Personal Templates.” This was a major issue to me.
I paid for access to “…over 4,000 templates.” I was expecting 4,000 different designs, not 4,000 copies of the same templates. On a technical level, you could say that one is provide the “number” of templates, but not templates with differences. That would be like a store saying, “We have over 2,000 products!” When you get there, you find that the store actually has about 2,000 pairs of red, green, and blue-colored socks all of the same make and design. Technically, the store does have “2,000 products.”
I contacted “support” in regards to the matter. I received the following response:
The 4,000 mark is an approximation. We have not been able to go through every package to see exactly how many there are as we have been busy adding more software to the site lately.
If one is going to “approximate” something, the “approximation” should either be noted or not used in a sales gimmick. Furthermore, from this person’s reply, it seems quite clear that they have no idea what they are really offering people.
I replied to the e-mail requesting a refund. What was told I would get for $9.95 and what I actually received were two different things. The reply to my refund request was the following:
I apologize for the inconvenience, but we do not offer refunds after items have been admittedly downloaded. Not to mention it was only 9.95 and that is a steal for any small portion of the templates and software.
In other words, since I admitted to downloading the product, I cannot get a refund. This goes to say, without a doubt, that premadewebtemplates.com ripped me off and lied to me (as well as anyone else whom has purchased this service from them). The person then goes to comment that $9.95 is a steal for any small portion of the templates. Anyone whom designs websites knows better. This person is correct in the statement of it being a “steal.” Since I was lied to my money was stolen from me.
I then proceeded to reply to the e-mail. I gave this person a warning if I did not receive a refund:
I can understand under normal circumstances that refunds are not given. But, under the circumstances of the website having false claims, I do feel a refund is due. If not, then I will be typing up a report on my website knownothing.net in regards to the scam, will be filing a report on ripoffreport.com, as well as will be filing a complaint with the BBB.
Their reply was the following:
You have admittedly downloaded items from our website. Not to mention that you have obviously downloaded a lot since you found the few duplicates in some of the packages that have slight variations.
Asking for a refund now is like asking for your money back after eating a meal you ate at a restaurant a week ago.
Do what you feel is necessary. Our policy is not to issue refunds once files have been downloaded from our member’s area. Otherwise scammers would be downloading from our site and requesting refunds all day long.
Once again, I know I admitted to downloading the product. However, they compare the matter to someone requesting the money back a week after they ate a meal. This scenario is nothing more than a pathetic excuse to try and defend their wrongdoings. Firstly, I notified them of the incident the same day I signed up for their service (1/8/2004). In addition, this scenario does not fit. If one would pay for a steak, eat it while being blindfolded and then later find out they really paid for a pork chop, they might want their money back. How else could one know if this website was telling the truth unless they download the product and looked at it?
They state they have a policy of no refunds because then people would be requesting refunds all day. Well, if you rip people off as they done to me, then you might get quite a few requests for refunds.
There is one main point I would like to note. I should have noticed this at the very beginning (before I purchased their junk). On the website, premadewebtemplates.com, there is not a single bit of contact information. The only way to contact them is to use their online form. If you do a WHOIS query on the domain premadewebtemplates.com, you will notice the following:
Private, Registration [email protected]
Domains by Proxy, Inc.
15111 N Hayden Rd., Suite 160
Scottsdale, Arizona 85260
(480) 624-2599 Fax —
The person that runs the website is using what is known as a WHOIS guard. When you register a domain you can opt to have your personal information not shown. If needed for legal reasons, a person has to contact the company you register your domain with (in this case, Domains By Proxy). ANYTIME you see a “business” use this service, stay clear. It is my opinion that a business should have their contact information available to customers and potential customers.
I have sent a certified letter to Domains By Proxy today to request the information of the owner and to notify Domains By Proxy of the shady practices of their client. I will use this information to file a complaint with the Better Business Bureau as well as the Attorney General of the state this business resides (if US-based).
The only information I do know is that it seems as if the one person always responds to the customer support. The same e-mail address of [email protected] is always the reply address. The headers of the e-mail indicate that the Internet Service Provider is that of a Florida Sprint.net customer.
I urge anyone to stay clear from this dishonest company (premadewebtemplates.com). I have replied to the e-mail and notified them that their business is now listed on KnowNothing.Net as well as I have provided them instructions for posting a rebuttal.