Virtuoso Net Solutions

{tab=Company Profile}

Virtuoso Net Solutions Company Profile

 

Business Name Virtuoso Net Solutions, Inc

   
Business Owners Chad Abizeid
   
Address 43 Muncey Road, Bay Shore, NY 11706
   
Phone 631-968-4151
   
Fax 717-326-4149
   
Website www.virtuosonetsolutions.com
   
Email [email protected]
   
Type of business Hosting

{tab=Investigative Report}

Virtuoso Net Solutions Investigative Report

 
I had been using Virtuoso Net Solutions for over two years. My initial experience with the company was when a former client of mine was looking for a dedicated server. The first issue was that I thought the server was supposed to be set up in a few hours. After four hours and no email from the company I submitted a support ticket. I received a reply that stated dedicated servers can take up to 24 hours to be set up. The email also had a snotty comment that if I would have read the website I would know that.

 
I didn’t pay any mind to the remark. A few months down the road I purchased a shared hosting account for my personal website. Everything worked out pretty well for two years. The major complaint was unannounced downtime. I would notice that my website would be inaccessible (not via web, FTP, or email). Every time it would be the same issue. I would submit a support ticket and I would get a response that they are upgrading or doing maintenance on the servers.

 
I am the technical type and I understand that servers need to be often upgraded because of bugs in the software or because of security issues. In the past though, hosting companies I would go with would email the customers at least 24-48 hours in advance. The only instances of abrupt or short notices I encountered with past hosts was with a major security vulnerability. However, at least customers would be notified.

 
Finally, I got fed up with it. I submitted a support ticket about the website being inaccessible. As usual, they tell me it’s an upgrade. This time, I asked them why they never contacted the customers about these issues. I received the following response:

 

We do not email people out. Instead, we work on the problem right away. Sending out emails is not going to solve the problem at all.

 
This is truly the sign of incompetence. Virtuoso Net Solutions uses ModernBill for their billing software. It is very easy for them to type up a short message telling customers about the downtime. The software would allow them to send that message to all of their customers. There is no excuse for them to not contact customers.

 
I started to have technical issues with a script I installed. The company that made the script stated that I should check with my hosting provider about their server settings. As usual, Virtuoso says it’s not their problem. They do not give support for third-party scripts.

 
The final straw with support was when I checked the headers of outgoing email. I noticed that in the headers, all of the emails accounts for my domain that I check are sent with every email. The header is X-PopBeforeSMTPSenders. I contacted support about this. I consider this a security issue as all of your email addresses are being sent to everyone you send an email to. What if you want to keep some of your email addresses private?

 
The purpose of the X-PopBeforeSMTPSenders is supposed to help combat spam. It actually does not help combat spam in the least bit. In my opinion it only promotes spam because spammers can easily get your active email addresses now. I contacted support and this is the response I got:

 

Your supposed to login to smtp first. We will not modify the spam settings. The headers are important and we have literally over 52,000 domains hosted with no complaints about this system.

I have no idea how you expect to hide your ‘valid email accounts’. Headers are there by default and you cannot just remove certain portions. They are obviously there for a reason and your research should make that clear why every hosts uses them.

 
Firstly, this company has a pattern of making people look stupid or insulting their intelligence. For a company that does this, they might want to learn 2nd grade grammar. It’s supposed to be "You’re" not "Your"

 
Now, on to the technical explanation. They claim that I am supposed to login to SMTP first. Well, I’m no idiot nor am I a newbie to hosting. I do login. In fact, if I didn’t login (using SMTP authentication in Outlook Express) then I couldn’t even send emails. Their servers reject any email where the user has not been authenticated. Therefore, if one is authenticated they have been validated. In which, it makes the X-PopBeforeSMTPSenders header useless.

 
Next they say they will not modify the spam settings. Fine. They’re the ones that are putting their customer’s information all over and don’t care about security. After that is the comment that they cannot remove certain portions. That is so true! What I was getting at when I contacted them was to disable that feature (i.e. X-PopBeforeSMTPSenders).

 
I have found another hosting company. In my search I have asked if they use those headers. The hosting company stated they do not use the X-PopBeforeSMTPSenders because they are useless, especially when the user is already verified via SMTP authentication.

 
Virtuoso Net Solutions boast that they have 52,000 domains hosted and have no complaints. Well, I’m willing to bet money that 98% of their customers don’t even check the headers, more or less analyse them. Had I not checked my headers by accident (was just curious to see what was being sent) then I would have never known about it.

 
Of course, you can’t have a support ticket from Virtuoso Net Solutions without them putting their self on a pedestal. They have to try and insult my intelligence by saying that if I read I will know why they are there. Well, if they would read, they would see that in the initial support request I told them that I knew the purpose was to allegedly help track/deter spam.

 
In addition, they mentioned, "I have no idea how you expect to hide your ‘valid email accounts’." It’s pretty easy. Disable the useless X-PopBeforeSMTPSenders headers and that would do the trick. For a company that likes to demeanour others intelligence, they are not too bright themselves.

 
On August 7, 2007 they suspended my hosting account for non-payment. Sure, I have the money, but I’m not giving it to them. For the heck of it, I contacted Chad and asked if he would let me login long enough to backup my files. His response was:

 

You are responsible for the invoice due. That is not an option.

Truly Yours,
Chad A.

 
I didn’t think he was going to be nice and let me. I replied asking him, "So in other words you won’t work with me at all?" The initial response was less than 5 minutes. When I responded to confirm he wasn’t going to help any, he never responded. So, I sent him one last email I posted the truth about him and his company on RipOffReport.com.

 
I have noticed there are two other complaints about the company on RipOffReport.com. In one complaint, Chad (owner and probably the only person in the one-man operation), accuses the person filing the complaint as being a drunk. You can read the report here:

 
http://www.ripoffreport.com/reports/0/142/RipOff0142559.htm

 
Is that the best he can do? On the report Chad posts a rebuttal and keeps switching from he to she back and forth. If you read on Virtuoso Net Solutions website, you will see that they, he, whom or whatever owns the company follows "Christian virtues." On the front page of the website, it is stated, "Ethics are based on true Christian principles."

 
This is a crock! Chad nor any member of that company follows such virtues. He (Chad) only has that on the website to make it look like such a wonderful company. In reality, Chad is an arrogant, egotistical, rude, and snotty spoiled brat that cancels and suspends people’s account when they complain or don’t let Chad get his way. You don’t have to take my word for it. Search the Internet for hosting reviews for Virtuoso Net Solutions. Check out the WebHostingTalk Forums (great place to read reviews on hosting providers).

 
All over the Internet are personal stories of people that have been treated like dirt by Chad and his alleged staff. Why do I say alleged? Look at the Google Map below. Does this look like a person’s house or does it look like a business? It looks more like a house to me, which leads me to believe that Chad is running this business out of his home as a one-man operation.

 

 
I sent an email to Chad letting him know that I posted what I know about his company on RipOffReport.com. Below are the emails exchanged between Chad and I.

 
Me

It is your choice to be so uncooperative and unprofessional. I have posted what I know about your one-man operation on RipOffReport.com.

 
http://www.ripoffreport.com/reports/0/265/RipOff0265799.htm

 
I will be posting this information on as many hosting review websites as I can. People deserve to know the truth about your alleged "Christian" virtues.

 
strong>Chad

You do as you wish. You pay the price in the end. You owe a due invoice for this month which you refuse to pay, unethically and yet childishly, you blame us and accuse us of being one man operation. Your obviously a degenerate, a fool and invalid.

 
Truly Yours,
Chad A.

 
Me
You make no sense. How do I pay the price in the end? I don’t like your service. I don’t like your attitude. How is it unethical for me to not pay for a service that I no longer want? I am childish? Have you read the responses you give people? Every time someone says something about you or your company you are quick to say they are drunks, degenerates, fools, or other derogatory descriptions. You call yourself a Christian? You are a hypocrite! You are quick to try and make people feel stupid.

 
Unfortunately for you, your pathetic talk downs phase me none. People like you are the reason why I created KnowNothing.Net. People like you are the reason why I continue to post information about unethical companies and individuals.

 
The more you talk down to me, the more quotes I have to post online.

 
Chad

 
By the way, you have been reported to our company lawyer for slander, libel. Youll find how if this is actually a one man in the end when you receive a letter shortly. You expect us to give you service that you did NOT pay for, 7 days late, dozens of email reminders and you bitch and whine like a child, point fingers like the arrogant fool you are.

 
Truly Yours,
Chad A

 
My final response

 
I am not surprised of your legal threats. I have read of you threatening others. I very much enjoy legal issues. Since my major hobby is consumer advocacy and consumer law research, I am familiar with my rights. I will be forwarding this incident and all emails to the New York Attorney General’s Office, Consumer Protection Division. I look forward to receiving the letter from your attorney so that I may notify them of the countersuit. In addition, since you have chosen to use inappropriate language, I will be forwarding this matter to TEAM technologies.

 
This is a formal cease and desist request. Since you cannot communicate in a civilized manor and seem to require the use of vulgar language, I no longer wish to communicate with you.

 
The emails were received in August of 2007. Chad enjoys threatening others with legal action even though he never fa;ls through with his threats. I have yet to receive any letter from him or his attorney. Chad had my personal information (name, address, phone number) as it was part of my account profile. I did forward the email where he used the word “bitch” to TEAM Technologies (his service provider) because it was uncalled for. I never used profanity when speaking to him. Furthermore, he claims he is a Christian yet this is how he treats and talks to people. The only grounds I can see him attempting a slander lawsuit would be for me saying he runs a one-man operation. Based upon the evidence, that is what I believe.

 
I did post these issues on the WebHostingTalk forums. I also posted to as many hosting review websites as I could. I noticed that Chad banned my IP address. I attempted to go to Virtuoso Net Solutions’ website, www.virtuosonetsolutions.com, and the connection just timed out. It seems that Chad done to me as he does to everyone else. He has a hissy fit and then he bans them.

 
These actions confirm my comment that he is childish. What type of a business person is going to treat their customers like that and then ban them? To me, that is the Internet equivalent of when I was a child and I would tell my brother something, stick my fingers in my ears, and then say “Nah! Nah! Nah! I can’t hear you!” All of these actions are that of a Christian? I think not.
{tab=Report Updates}

Virtuoso Net Solutions Investigative Report Updates

 
{slide=August 5, 2008}
Chad Abazeid is now being upgraded from a rude hypocrite to a con artist. Recently I had visited the Virtuoso Net Solutions website, www.virtuosonetsolutions.com. On the website I found the following statement:

 

Virtuoso Net Solutions has been purchased by LogicWeb as of December 2007

 
(found at www.logicweb.com) "1

 
At first I thought, "Wow! Chad finally realized that his incompetence and rude behavior is not wanted in a hosting business." However, the investigative side of me was saying, "Nick, you need to check this out before you get your hopes up." So, I did check it out. What did I find? I found out that Chad Abazeid has decided to operate his business under false pretenses. He has decided to lie and deceive people. Wow, what a "Christian"!

 
I looked up the listing for the corporate filings for Virtuoso Net Solutions, Inc and Logicweb, Inc. Below I have the corporate information side-by-side so that you can see the similarities for yourself.

 

Selected Entity Name: VIRTUOSO NET SOLUTIONS INC.2

Current Entity Name: LOGICWEB INC.
Initial DOS Filing Date: MARCH 31, 2004
County: SUFFOLK
Jurisdiction: NEW YORK
Entity Type: DOMESTIC BUSINESS CORPORATION
Current Entity Status: ACTIVE

DOS Process (Address to which DOS will mail process if accepted on behalf of the entity)
LOGICWEB INC.
43 MUNCEY RD
BAY SHORE, NEW YORK, 11706

Chairman or Chief Executive Officer
CHAOI ABIZEIO
43 MUNCEY RD
BAY CHORE, NEW YORK, 11706

Principal Executive Office
LOGICWEB INC.
43 MUNCEY RD
BAY SHORE, NEW YORK, 11706

Registered Agent
NONE

Selected Entity Name: LOGICWEB INC.3

Current Entity Name: LOGICWEB INC.
Initial DOS Filing Date: MARCH 31, 2004
County: SUFFOLK
Jurisdiction: NEW YORK
Entity Type: DOMESTIC BUSINESS CORPORATION
Current Entity Status: ACTIVE

DOS Process (Address to which DOS will mail process if accepted on behalf of the entity)
LOGICWEB INC.
43 MUNCEY RD
BAY SHORE, NEW YORK, 11706

Chairman or Chief Executive Officer
CHAOI ABIZEIO
43 MUNCEY RD
BAY CHORE, NEW YORK, 11706

Principal Executive Office
LOGICWEB INC.
43 MUNCEY RD
BAY SHORE, NEW YORK, 11706

Registered Agent
NONE

 
No, I didn’t just copy and paste the same information from Virtuoso Net Solution’s corporate filings. You can view the corporate filings for yourself and verify that you are not seeing double. You can verify that indeed the following:

 

  • Virtuoso Net Solutions, Inc and Logicweb, Inc are both owned by Chad Azabeid
  • Both companies have the same address (43 Muncy Rd) as Virtuoso Net Solutions has had all these years
  • Both companies have Chad listed as the CEO on the corporate filings
  • Both companies were created on March 31, 2004

 
The fact that both companies were created on March 31, 2004 tells me that it is not coincidence that some company that allegedly bought out Virtuoso Net Solutions was also created on the same exact date as Virtuoso Net Solutions. However, my dear readers, this is not the end of the rainbow, yet. There’s more gold.

 
If you look at the "About" page of Virtuoso Net Solutions from December 13, 2007 (courtesy of Archive.org), you will noticed almost the same exact Christian philosophy and wording. Below are the two companies information side-by-side. I have saved both as a PDF file. I could have made a screenshot, but a PDF allows you to see the full picture.

 

Virtuoso Net Solutions4 [View PDF]
LogicWeb5

[View PDF]

Virtuoso Net Solutions started off as a reseller for various dedicated server providers. Services offered in the beginning were strictly virtual shared hosting and dedicated servers. Within the first year, the company has grown to add several new services include reseller hosting, SSL certificates and domain registrations to name a few. By the first anniversary in April 2005 Virtuoso Net Solutions had grown large enough to expand into new realms. We stopped reselling for any other provider, colocated into the TEAM data center facility (Iowa) and purchased outright our owned Dell PowerEdge servers while retaining free setup to dedicated server clients as well.

During the second year’s growth between April 2005 up until now, we have added numerous additional services including Virtuozzo based VPS packages, domain reseller accounts, SSL reseller accounts, five control panel options, Windows 2003 Server, managed services and worldwide colocation based in Asia, Europe and United States. We since then have won numerous awards including Editor’s Choice Award 2005 (Top Host), Editor’s Choice Award 2006 (VPS Hosting) both by FindMyHost. We were also awarded by HostReview for Best Dedicated Server Provider July 2005, Top 10 Hosts June / August 2004 by WebHostsOnline and #1 Dedicated Servers by WebHostDir. In addition, Top Host of the Month by RateMyHost.

 
Currently Virtuoso Net Solutions hosts over 25,000 domains worldwide. Our success is made possible by GOD and our loyal customers.

 
Philippians 4:13 I can do all things through Christ who strengthens me.

 


Reliability, Dependability, Stability

 
The best equipment is only part of our approach. To make sure of complete customer satisfaction, Virtuoso has also implemented our proprietary RapidFire Response Support. Our RapidFire Response Support not only provides you with immediate support 24/7, you are also provided with extended services including server hardening, security management / monitoring, server customizations and other valuable services at your request. Our protocols and infrastructure ensures that your business stays on line! Unsurpassed Quality

 
Please note when viewing the PDF file that it appears as if the entire Reliability, Dependability, Stability section is an exact duplicate.

Established in 2004, LogicWeb started off as a reseller for various dedicated server providers. Services offered in the beginning were strictly virtual shared hosting and dedicated servers. Within the first year, the company has grown to add several new services include reseller hosting, SSL certificates and domain registrations to name a few. By the first anniversary LogicWeb had grown large enough to expand into new realms. We began to colocate into the TEAM data center facility (Iowa) and purchased our own Dell PowerEdge servers while retaining free setup to dedicated server clients as well.

 
During the following years, we have added numerous additional services including Virtuozzo based VPS packages, domain reseller accounts, SSL reseller accounts, five control panel options, Windows Server 2003 and Windows Server 2008 Server, managed services and colocation. LogicWeb has won numerous awards including Editor’s Choice Award 2005 (Top Host), Editor’s Choice Award 2006 (VPS Hosting) both by FindMyHost.

 
Currently LogicWeb hosts over 175,000 domains worldwide. Our success is made possible by GOD and our loyal customers.

 
Philippians 4:13 I can do all things through Christ who strengthens me.


 
Under the section of Reliability, Dependability, Stability

 
The best equipment is only part of our approach. To make sure of complete customer satisfaction, LogicWeb has also implemented our proprietary True Logic Support. Our True Logic Support not only provides you with immediate support 24/7, you are also provided with extended services including server hardening, security management / monitoring, server customizations and other valuable services at your request. Our protocols and infrastructure ensures that your business stays on line! Unsurpassed Quality

 
As you can see, other than a few number changes and very minor wording changes, the sites are very similar. Once again, what are the chances of such a similar coincidence? After all of this information, I can only conclude that Chad Azabeid is trying to con people in to thinking that Virtuoso Net Solutions was bought out. The truth is that Virtuoso Net Solutions was never bought out.

 
I have forwarded this information to the New York Attorney General’s Office. I did not file an official complaint, yet. However, I did notify the attorney general of this matter and asked if this was considered in violation of any of New York’s laws and regulations. I will also be forwarding this to the New York Secretary of State Division of Corporations.{/slide}
{tab=References}

Virtuoso Net Solutions Investigative Report References

 

1 – Virtuoso Net Solutions website, www.virtuosonetsolutions.com

2 – NYS Department of State Division of Corporations Entity Information – Virtuoso Net Solutions

3 – NYS Department of State Division of Corporations Entity Information – Logicweb

4 – Archive.org – Virtuoso Net Solutions, December 13, 2007, About.html

5 – LogicWeb – About page{/tabs}